Why can’t I access email on my phone after setting up MFA?

The second step of verification can be completed through an automated phone call, submitting a verification code received via text, or by downloading and using a Microsoft Authenticator app. When SRU students, faculty or staff attempt to log into their SRU email, MySRU, D2L or any other SRU online system, for the first time from a particular location or device, they will be prompted by a separate method to confirm that they are attempting to log in. When will I be asked for additional authentication? After that, other faculty and staff will begin to see these prompts, followed by students. The process will be first implemented for SRU staff who access confidential information beginning Nov. Once the MFA security protocols are implemented, SRU users will be prompted when logging into their accounts to set up their preferred second step of verification. Using an office or home phone will prevent authentication if you are not at the location when authentication is requested. It is recommended that you use a cell phone. This requires you to be near the phone in order to complete the process. This method can be used if you would prefer to receive a phone call to approve the authentication. Method 3 – Authentication Code via Phone call This method will provide an authorization code via text which you will then submit for authentication. This option requires you to submit a random authorization code generated through the Authenticator App. This option allows you to simply accept or deny the authorization when you are notified through the Authenticator App.

Option 1 – Receive notifications for authorization.

This is the recommended method for MFA and includes two options This secure authentication can be configured to use one of the following methods:

Multi-Factor Authentication (MFA) is a secure authentication method that prevents malicious access to an account by using multiple methods of authentication.

Setup authenticator app office 365